1. Why we exist and pain points for delivery
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We like the idea of a community where everyone knows their neighbours.
People helping each other, with things like looking after your parcel until you can come and collect it. And the feeling of connection that comes with it –
that is at the heart of what we need as humans.
We’d like to find that again in this business: A network of local delivery, pickup and return locations – convenience stores, pharmacies, service stations –
all open late and on weekends – all around Australia, where you can have a parcel delivered, and pick up or drop off whenever you like.
Why offer pickup points?
49% of online shoppers want to see more collection points offered by retailers
20% of online shoppers make buying decisions based on delivery options
26% of parcels are collected outside business hours – before 9am and after 5pm – across our retail network
2. Why choose us
Shopping online is exciting, but the experience is often let down by a poor delivery or return.
It’s time customers felt connected and excited at every step.
We provide a true last mile experience for your customers within their local neighbourhood, putting them in control of their delivery or return when it really
matters.
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3. Benefits for retailers
Our unique offering:
Our trusted Pickup point network is central to our delivery and returns experience, providing convenient local pickup/dropoff options for customers while
supporting our true last mile delivery to the door.
3.1 Doorstep Delivery:
Give customers a local delivery experience after their parcel arrives in the neighbourhood
Guaranteed day of delivery
2-hour Window with live tracking Flexible local pickup option
3.2 Pickup Offer
Australia’s most convenient click & collect network at checkout 1,000+ local Pickpoints
Extended-hours opening
Efficient aggregated delivery
3.3 Returns Service
Close your customer experience loop with our easy, flexible returns Dropoff and pickup options
Easy print-free experience
Branded customer returns portal
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4. Contributing to local community
Our delivery network is community-based and community-powered, designed to involve and support the local businesses, people and neighbourhoods that
make up our ecosystem.
4.1 Our Pickup points
Our national network of pickup points are the cornerstone of our local experience. Based in neighbourhoods around Australia, there
are more than 1,000 pickup and returns locations, many of them are independent local retailers.
4.2 Our runners
The riders and drivers who deliver our parcels are key to the friendly local experience we provide customers.
We stand for fair pay and safe work in our runner community, and we’re committed to ensuring our ecosystem works for everyone.
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4.3 Lighter footprints in the neighbourhood
Our last mile is designed to cut congestion and noise within the local community, and we’re working hard to reduce emissions by using bicycle delivery
where possible.
